Frequently Asked Questions
Yes, you can. A short while after your order has been delivered you will receive an email from us, this email will contain a link in which you can leave your comments. Please be as detailed as possible about your meals and your experience, as this helps both us, the takeaway and other customers.
As soon as your order has been accepted and received, you’ll receive a confirmation email with an estimated delivery time. In cases where an order is not accepted, you will be notified immediately too. If you do not receive any confirmation of order status, then there may have been an issue with your order. Please, don’t hesitate to contact the takeaway directly, or failing that reach out to our customer service team.
If you have not yet confirmed your order and made payment, just empty your basket or log out, and your order will not be processed. If you have already placed your order and made payment, please contact the takeaway directly as soon as possible, just so they know not to cook up your order. Once you’ve done so, please send us an email notifying us of the cancellation at email@example.com. This way, we can ensure you get your refund as quickly as possible.
When your order is confirmed by the takeaway you should receive an estimated arrival time. You may also be notified directly by the restaurant via email once your food is in the bag and on it’s way. For any updates on your order’s delivery status, please contact the takeaway directly.
Simply log in to your Barrow Eats account, visit your profile and click on My Orders Here you’ll be able to see what you’ve ordered in the past and reorder that same meal again with just a few clicks.
You can reach out to us on Twitter by tweeting @BarrowEats Alternatively, you can email us using the contact form. You’ll be able to reach us 9am until 11pm Monday to Friday, and 4pm to 11pm on Saturday and Sunday.
Joining Barrow Eats is quick and easy, and will only take a few moments of your time. Just click the join/sign up link on the top left/right on the page and fill out the basic sign-up form.
You are able to pay the good old fashioned way with cash in hand either at the takeaway for collection or once the delivery driver arrives with your food. Alternatively, you can use debit or credit card online and we also support PayPal payments.
Use our search bar and menus to navigate your way through the available takeaways and work out what you’re on the mood for! From there, clicking the + on a menu item will add it to your basket. Once you’re happy with the foods you’ve added, simply proceed to checkout where you’ll be guided through the payment process.
We will send you new password information to you via the email address on your account. If you have not received this email, please check your junk/spam first. If you can’t find the email, then please contact our customer service team.
Barrow Eats cannot be held responsible for the quality of the food provided by the takeaway, so we would recommend you get in touch directly with the takeaway to try and resolve the issue. We understand waiting all week for that Friday night takeaway and then receiving a below standards meal may be disappointing, so please also leave an honest review on our website, just so we can be aware of any potential issues with takeaway providers.
Some payment issues may be solved simply by clearing your browser’s cache or switching to a different browser. You may also want to try alternative payment methods where possible. Some payment issues may arise because the transaction hasn’t passed or security checks or those of your provider. You may need to contact your provider or PayPal directly in such cases to make sure you have available funds, or that they are no rejecting your payment for any other reasons. If you are unsure of how to resolve this issue still, perhaps contact a member of our customer service team via email, and we’ll see if there’s anything we can do our end.
This is down to how busy the restaurant may or may not be. Whilst we hope to work with the takeaways to achieve timely delivery, the quality of your food upon arrival is of importance, and sometimes it may just take a little longer to cook up that perfect meal!
Oh no! Please, contact our customer service team straight away via email, and we’ll be able to assist you in getting to the bottom of this. Please make sure to quote your order confirmation number/email when doing so.
The best thing to do is phone the takeaway
The best thing to do is phone the takeaway
If you have paid for your order already and use a debit or credit card, this may take up to five working days. PayPal may be slightly quicker, but the same process applies.
We’re sorry your order was incorrect. We advise you to contact the takeaway directly to discuss this. You will be able to find their telephone number and email address on our website. If that doesn’t solve your issues, then please contact our customer service team who can assist you. You are also able to leave a review for the takeaway that explains your experience. We appreciate this doesn’t change the fact your order was wrong, but we hope these actions may correct the issue, and also prevent it from happening in the future.
Whilst every takeaway will aim to be timely, we apologise that occasionally there may be circumstances that cause some delay. The best thing to do is to leave a review on your order. During your review, you’ll be able to comment on anything you like such as delivery time, food quality and service.
Takeaways receive ratings based on the reviews left by you, the customer. You are able to leave a review after every order. By rating your experience and the quality of your food, you’ll be helping other customers in the local area and rewarding the takeaway for their hard work.
All of your data is protected by the data protection act 1998. We also use off site PCI compliant servers. All data that passes through out site is encrypted using SSL so you don’t need to worry.
Begin by visiting Barrow Eats and logging in. Once you’ve logged in, go to your account. Here you will be able to view your current details such as name, telephone number, delivery address, billing address and email address. You will be able to edit any of these freely, including changing your password. In this section, you will also be able to view your saved payment details. You can edit and remove these.
We’re sure that you’ll carefully consider the foods available and order appropriately, but in cases where you feel like a dish and an alteration is needed, please provide additional information to the takeaway you are ordering from. You will have the opportunity to do this during the order process in the ‘notes’ section. It is also advised that you call the takeaway once your order is placed, just to be sure they have received your special request.
You can view the contact details of all the takeaways featured on Barrow Eats here www.barroweats.co.uk/our-takeaways
Providing you have received a confirmation email, it may just be your takeaway encountered some unfortunate cause of a delay. Contact the takeaway directly and they’ll be able to provide you with an update. With us, you should always receive a confirmation email. Again, please contact the takeaway directly to resolve the issue, and contact our customer services team if you have any further issues.
It may just be that they are new to Barrow Eats, or they just haven’t received any reviews yet. We encourage you to review every order you place with us, as it really does help other customers and the takeaway themselves.
Again, it helps us, other customers and the takeaway. It lets the takeaway know what their customers like and where they can improve, and it may help a fellow customer decide where/what they want to order. In addition, we will look to run regular competitions where customers leaving reviews can be rewarded!